Remote Solutions - Expert Solutions Inc.
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Remote Solutions

Now more than ever it is commonplace for users to be working from remote locations. While the remote landscape may look different for each organization, we are happy to help facilitate that process for your users. Whether that means creating the ability to connect from home only on an as needed basis or providing the capabilities for users to be able to work from home 100% of the time. We will work with you to come up with a solution that meets your needs.

The following are some of the situations where we have helped our clients:

  • Setup existing users to transition to a hybrid work environment
  • Setup new remote users
  • Provide secure telecommuting options and alternatives
  • Position companies to be more agile when needing to switch to remote work abruptly
  • Facilitate connectivity from your central office to other remote worksites

Solutions we have worked with in the market

SonicWall

SonicWall offers a lineup of network appliances sizeable to the needs of your business. Not only do they allow for us to offer important network security features like content filtering and intrusion prevention but they also allow for us to create Virtual Private Network (VPN) connections from your office to remote locations. This allows for secure and easy access to your network for those users working remotely.

AnyDesk

AnyDesk is a remote desktop application software that allows for access to remote devices where the host application in installed. You may be familiar with this application as we use it for remote control to aid in troubleshooting issues remotely. However, what you might now know is that it can also be used for you to access PCs at your office when working remotely and can be an alternative to creating VPN connections back to your office.

Microsoft Teams

When you have users working remotely, maintaining an open line of communication is critical. Teams is there to help you do just that. Whether you are looking to chat with users, collaborate, share documents, or host video conferences Teams provides a communication platform that allows for everyone to be on the same page.

Need Remote Assistance?

This tool will allow us to connect to your system and assist with your issue.

Steps to Download and Connect to one our technicians

  1. 1. Click on the button in the bottom of this window to download the AnyDesk application
  2. 2. Depending on your browser you should see the file downloaded in the lower left or upper right of your window.
  3. 3. Once the downloaded is complete you can double click on it to open it and run the AnyDesk remote application.
  4. 4. With the application open you should see a 9 digit number labeled as "Your Address" we will need you to provide us with this number in order to connect to your PC.
  5. 5. When prompted click on the green "approve" button to allow the request coming from us before we will be able to see your screen.

If at anytime you wish to end your session simply close the AnyDesk application window to close the connection.