One technician is not assigned to your account. However the same technician will work on the same types of issues. For example, a server specialist will always handle your server work, and a workstation specialist will always work on workstation issues.
Protecting your network and data from both internal and external threats is extremely important . The proliferation of smart phones and other technologies has made access to business data easier than ever. There is no one answer on how to protect your data since each business is different and therefore each has its own unique security […]
Ongoing comprehensive backups of your business data is essential. Generally several types of backups are in place as added assurance your data will be available in the event of a fire, flood, hardware failure, user error or a computer virus. You should familiarize yourself with the various methods in place and conduct regular checks to […]
Many businesses can benefit from some aspect of the Cloud. The Cloud is a very broad term that covers many technologies. The Cloud can be used manage traditional tasks such as backing up your data to running applications.
Yes, in fact this is the first thing we suggest before working with a new client. We need to understand how the system is configured, what applications are being used, where data is located and what types of data backup systems are in place. We conduct a comprehensive inventory of all the components of your system […]
We encourage our clients to understand all aspects of their technology systems. This understanding allows them to participate in the system design and operation therefore increasing its effectiveness and reducing their support costs. We encourage our clients to designate a person in their organization as the Technology Liason to communicate issues to us and help coordinate service.
Yes we will work with your software provider to assist in installation, upgrades and support as well as system user permissions, data backup and printer requirements. We can also assist in troubleshooting problems related to operating systems configurations.
Every software system has its unique installation process. Some are fairly straightforward while others can be very complex. We have been very successful in helping our clients install software on their systems.
We support our clients in four ways – phone, email, remote PC connection and on site. The first three methods allow for the fastest completion times and the lowest cost to you. Our remote PC connection is especially useful since it allows us to connect to your computer’s screen. This makes it easy for us to […]
We enjoy working with people who have a strong IT background. In situations where a client has a staff member with IT experience, that person can play an important role. We can provide support to your employee for the more complicated, non-routine IT management tasks. We can also act as advisor to that person to discuss options and requirements for […]