Do you assign a technician to our account for all of our service needs?

One technician is not assigned to your account.  However the same technician will work on the same types of issues. For example, a server specialist will always handle your server work, and a workstation specialist will always work on workstation issues.

By |January 30th, 2014||0 Comments|

How concerned do I need to be about the security of my computer network?

Protecting your network and data from both internal and external threats is extremely important .  The proliferation of smart phones and other technologies has made access to business data easier than ever.  There is no one answer on how to protect your data since each business is different and therefore each has its own unique security […]

By |January 30th, 2014||0 Comments|

How do I know my important business data is being backed up?

Ongoing comprehensive backups of your business data is essential.  Generally several types of  backups are in place as added assurance your data will be available in the event of a fire, flood, hardware failure, user error or a computer virus.  You should familiarize yourself with the various methods in place and conduct regular checks to […]

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Does the Cloud offer advantages to my business?

Many businesses can benefit from some aspect of the Cloud.  The Cloud is a very broad term that covers many technologies.  The Cloud can be used manage traditional tasks such as backing up your data to running applications.

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Can you review my technology system to make sure it is configured properly?

Yes, in fact this is the first thing we suggest before working with a new client.  We need to understand how the system is configured, what applications are being used, where data is located and what types of data backup systems are in place.  We conduct a comprehensive inventory of all the components of your system […]

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Are you willing to teach us how to handle small support issues?

We encourage our clients to understand all aspects of their technology systems.  This understanding allows them to participate in the system design and operation therefore increasing its effectiveness and reducing their support costs.  We encourage our clients to designate a person in their organization as the Technology Liason to communicate issues to us and help coordinate service.

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We work with a software vendor that is located out of the area. Can you help us work with them?

Yes we will work with your software provider to assist in installation, upgrades and support as well as system user permissions, data backup and printer requirements.  We can also assist in troubleshooting problems related to operating systems configurations.

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Can you help us install new software?

Every software system has its unique installation process.  Some are fairly straightforward while others can be very complex.  We have been very successful in helping our clients install software on their systems.

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What are the ways in which you provide support?

We support our clients in four ways – phone, email, remote PC connection and on site.  The first three methods allow for the fastest completion times and the lowest cost to you.  Our remote PC connection is especially useful since it allows us to connect to your computer’s screen.  This makes it easy for us to […]

By |January 30th, 2014||0 Comments|

I have an employee that is very tech savvy. Why would I need your services?

We enjoy working with people who have a strong IT background.  In situations where a client has a staff member with IT experience, that person can play an important role.  We can provide support to your employee for the more complicated, non-routine IT management tasks.  We can also act as advisor to that person to discuss options and requirements for […]

By |January 30th, 2014||0 Comments|