Do you assign a technician to our account for all of our service needs?

One technician is not assigned to your account.  However the same technician will work on the same types of issues. For example, a server specialist will always handle your server work, and a workstation specialist will always work on workstation issues.

By |January 30th, 2014||0 Comments|

What are the ways in which you provide support?

We support our clients in four ways – phone, email, remote PC connection and on site.  The first three methods allow for the fastest completion times and the lowest cost to you.  Our remote PC connection is especially useful since it allows us to connect to your computer’s screen.  This makes it easy for us to […]

By |January 30th, 2014||0 Comments|

I have an employee that is very tech savvy. Why would I need your services?

We enjoy working with people who have a strong IT background.  In situations where a client has a staff member with IT experience, that person can play an important role.  We can provide support to your employee for the more complicated, non-routine IT management tasks.  We can also act as advisor to that person to discuss options and requirements for […]

By |January 30th, 2014||0 Comments|

How do I contact you to request support?

There are three ways to request support:

Call us at 610-430-0800
Email us at Support@goesi.com
Submit a support request using the “Submit a Support Request” link on our homepage

 

By |January 30th, 2014||0 Comments|

What is your geographic service area?

We support clients in the suburban Philadelphia area including Bucks, Chester, Delaware, Montgomery, and New Castle counties.

By |January 30th, 2014||0 Comments|

How long have you been in business?

We have been in business since 1988.

By |January 30th, 2014||0 Comments|

What advantages do you offer compared to an in-house IT support person?

There are a number of advantages:

We provide only the service you need.
We have a strong team of people to provide support.
Because we work with so many businesses we have a wide range of experience.
You do not need to manage our work.

By |January 30th, 2014||0 Comments|

What types of businesses use your services?

We work with small to medium size businesses.  We support a wide variety of businesses including construction, financial services, medical, distribution, education and waste/recycling.

By |January 30th, 2014||0 Comments|

Can you handle all of my business technology needs?

We have significant experience in many areas of technology.  These include workstations, servers, networks, printers, software, websites, web based applications, etc.  When we don’t have an immediate answer we quickly research the issue and find a solution.

By |January 30th, 2014||0 Comments|

How long will I have to wait for service?

We strive to provide prompt service with our goal to resolve any problems before the end of each day.  We prioritize service so that clients with immediate needs take precedence over routine service. You can always talk to someone in our main office duirng our normal weekday business hours of 8:30 to 5:00 pm […]

By |January 30th, 2014||0 Comments|